Reader Howard Granville wrote to ask about Outlook Express:

Hi Terry:

I have an Outlook Express problem. When people request an email receipt, Outlook Express says it can’t send one. I’ve checked under Options > Receipts & it is set correctly to send confirming receipts. This only recently started happening. Any thoughts?

Thanks very much, Howard

I wasn’t able to give Howard a good answer, but there is one thing he could try. Sometimes, when a program is not following its settings, all you need to do is to change the settings and then change them back.

He could change the setting on “Returning Read Receipts” to something else, then click OK, and close Outlook Express. Then, start Outlook Express again, open the Options menu again, and change the setting back to either “Always send a read receipt” or “Notify me for each read receipt request.”

Continue reading Email Receipts not Working

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